Vizhil: Platform for E-commerce, Logistics, Food, Booking, etc

Frequently asked questions

Frequently Asked Questions refers to a list of typical questions and answers on a specific website that the user can easily solve without the assistance of customer service. FAQs are available across the website, either manually or on the support page, allowing customers to find answers quickly. If you have any questions about delivery dates, order returns, or how to track your order, our Vizhil help centre can help you obtain an answer quickly.

E-COMMERCE

CUSTOMER

Go to the login page, just give your mobile number, and our team will send you an OTP number. Enter the OTP and log in.

Once you create an account on our website, we save it, and while you open another account with the same mail ID or mobile number, we send a verification code to your registered mail or mobile number. This helps with verification.

Yes,but we charge extra.

Go to the login page, just give your mobile number, and our team will send you an OTP number. Enter the OTP and log in.

Log in to the account. Enter your email address. We will send a 6-digit code to your registered email address. Enter the code, then log in.

VENDOR

As a seller on Vizhil.com, you have complete control over the price of your products. You can determine the price based on your business plan and market factors. The seller dashboard also includes data and recommendations to help you establish the best price for your products.

Vizhil.com does not charge a fee to list your products on its site. However, upon a successful sale, there is a tiny marketplace fee that is calculated as a proportion of the selling price. For further information, see the Vizhil Seller Fee details.

Once your product is picked up and properly delivered to the customer, you will receive payment in as little as 7 days. Payments are safely and frequently paid directly to your registered bank account after deducting the applicable visa fees.

Yes, Vizhil provides dedicated catalogue services to help vendors improve their product photos and descriptions. You can choose premium catalogue services to ensure maximum visibility and client trust. Furthermore, the IGNITE program offers low-cost image editing and product categorization services to help get your business off the ground.

Customers can provide comments and ratings for the things they purchase. Customer feedback is vital since it helps the vendor gain confidence and reputation. Positive comments and high ratings help the seller's reputation, which attracts more buyers and boosts sales. It also gives vendors vital insights on how to improve their products and services.

Logistics

CUSTOMER

We are not providing free trips in future maybe it happens.

Yes, you have that option.

We don't offer that now in the future it may happen

It is not possible now. We are considering adding this facility in future.

We don’t charge any peak time charges.

PILOT

We are concerned about your safety. A Global Safety Team at Vizhil is committed to doing our share to help avoid accidents. Click the following link to find out more about the app's safety features, including security measures like phone anonymization and GPS tracking.

In specific areas, you can obtain a car from one of our vehicle partners or a fleet partner if you wish to drive with Vizhil but don't yet have one. Please be aware that each city may have different car possibilities.

We accept any vehicle that is under 10 years old, has 4 doors and seats a minimum of 5.

Within 24 hours at the start of a shift, if you log on and take trips for 10 hours of 'in-trip' driving time, you will be placed on an enforced rest period of 8 hours. Driving time is measured from the time you accept a trip until it ends. This is known as 'in-trip' driving time.

We have a 24/7 support team that you can contact at 9360326970. Please be aware that by emailing us at [email protected], you consent to receiving calls and emails from Vizhil in response to your inquiries, some of which may be promotional in nature.

Food

CUSTOMER

If you want to order on our website, you have to login to it using your personal details. Then select the food from the menu and enter your location. Our team will reach you as soon as possible.

You can change your order before it gets to the restaurant. To do so, you can call or chat with the customer service team. You cannot change an order once it has been placed and the restaurant has begun preparing your dish.

If the order is not placed with the restaurant, we will try our best to fulfill your request (customer care no. 9360326970). Please be aware that if your order has been confirmed, we have the right to charge a cancellation fee up to the whole order amount in order to reimburse our delivery partners and restaurant.

Any restaurant that appears in the search results for your location is one from which we will deliver. We advise allowing the app to automatically determine your location and turning on your GPS location finder.

Kindly see whether an update is available for your app. If not, kindly send the information to [email protected].

RESTAURANT

Your restaurant won't go live on the platform for up to 7 to 10 working days until the onboarding process is finished and all required paperwork has been received and confirmed.

This one-time payment covers the system and administrative expenses related to the onboarding procedure. It is taken out of your weekly payouts as soon as you begin getting orders from Vizhil.

You can email [email protected] or call Partner Support at 9360326970

vizhil provides you with a 0% commission.

In accordance with government laws, an FSSAI licence is a must. On the other hand, you can proceed with your registration using the confirmation number that you would have received from the FSSAI if you had not obtained your licence at the time of onboarding.

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Why Users Trust vizhil

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Global Network

Fixed costs

Multiple verticals

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24/7 Support

transfers for you and your friends!

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best profit

Hassle-free payout

Easy Listing

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1% rewards

How to become a member of Vizhil

CONSUMER

Register

Verify

buy

VENDOR

Register

List

Sell

Frequently asked questions

E-COMMERCE

CUSTOMER

How can I use my mobile number to login to my account?

What is OTP verification?

If I get my order in 2 to 3 days?

How can I use my mobile number to login to my account?

How can I login using my email address?

VENDOR

Who decides the price of my product?

Will I get charged for listing products on Vizhil?

How and when do I get paid?

Can I get help with catalogue development (product image, description, etc.)?

Can customers leave feedback, and why is customer feedback important?

Logistics

CUSTOMER

How can I get a free trip?

Can I pay in cash?

Will I get a complimentary helmet?

Can I take a trip outside the india?

What vizhil peak time charge?

PILOT

Is vizhil platform safe?

Do I need my own car?

What age vehicles do you accept?

How long can I drive in a day?

Whom should I contact regarding questions and queries?

Food

CUSTOMER

How do I order Vizhil food?

Is it possible to change my order?

Can I cancel my order, please?

Can I place an order from anywhere?

Did not receive the OTP?

RESTAURANT

How long till my restaurant opens on Vizhil once I submit all the paperwork?

Can you explain the one-time onboarding fees? Is payment required at the time of registration?

Who do I call if I need assistance and support during the onboarding process?

How much commission does Vizhil want to charge me?

My restaurant isn't licensed by the FSSAI. Is it still possible to board?

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