Welcome to Vizhil! We are committed to providing our customers with a seamless and reliable shipping experience across all our verticals, including e-commerce, food delivery, and cab booking services. Please read our shipping policy carefully to understand how we manage shipping and delivery for each of our services.
1. E-commerce Shipping Policy
Order Processing
Order Confirmation: Once you place an order, you will receive an order confirmation email or notification.
Processing Time: Orders are processed within 4-10 business days. Processing time may vary based on product availability and order volume.
Shipping Charges
Shipping charges are calculated based on the delivery location, the shipping method selected, and the weight and dimensions of the package.
Free standard shipping is available for orders above a certain value shop.vizhil.com.
Tracking Your Order
You will receive a tracking number via email or SMS once your order has been shipped.
You can track your order status on the Vizhil app or website using the tracking number.
Refund policy
We will email you to let you know that we have received your returned item after it has been received and inspected. We will also let you know if your refund is approved or denied
Within 2-3 days of your return being accepted, your refund will be processed and a credit will be automatically credited to the original payment method.
Please be aware that shipping charges are not refundable, and unless the return is the result of a product fault or an error on our side, you will be liable for paying the return shipping charges.
Return policy
From the date of delivery, you have 7-10 to initiate a return.
It's possible that we won't be able to handle your return request after the return time has passed.
2. Food Delivery Shipping Policy
Order Processing
Order Confirmation: Upon placing a food order, you will receive a confirmation email or notification with the estimated delivery time.
Processing Time: Preparation times vary by restaurant and cuisine type, typically ranging from 20 to 45 minutes.
Delivery Methods
Standard Delivery: Food is delivered within the estimated time provided by the restaurant.
Express Delivery: Available in select locations for an additional fee, ensuring faster delivery.
Delivery Charges
Delivery charges vary based on the restaurant’s location, distance from the delivery address, and the delivery method chosen.
Free delivery promotions may be available from time to time.
Tracking Your Order
Real-time order tracking is available via the Vizhil app, showing the status of your order from preparation to delivery.
3. Cab Booking Service
Booking Confirmation
Ride Confirmation: Once a ride is booked, you will receive a confirmation email or notification with the ride details.
Driver Assignment: A driver will be assigned to your ride, and you will receive their details along with the estimated arrival time.
Ride Cancellation
Cancellation Policy: You can cancel your ride within a specified period without any charges. Cancellation fees may apply if the cancellation occurs after the driver is on the way.
Ride Charges
Ride charges are calculated based on the distance, time of day, and current demand. Surge pricing may apply during peak hours.
Additional charges may apply for tolls, parking fees, or other surcharges.
