At Vizhil.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a comprehensive Return, Refund, and Replacement Policy to make the process as smooth and convenient as possible. Please review the following guidelines:
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Some products may be ineligible for return due to hygiene reasons or other restrictions. Please refer to the product description or contact our customer support team for clarification.
Return Period
- You may initiate a return within [number of days] days from the date of delivery.
- After the return period has elapsed, we may not be able to process your return request.
Return Process
- To request a return, please contact our customer support team at [email protected] Please provide your order number and details of the item(s) you wish to return.
Our customer support team will guide you through the return process and provide you with instructions for returning the item(s).
Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs unless the return is due to an error on our part or a defective product.
Replacement Policy
If you received a defective or damaged item, or if you received the wrong item, you may be eligible for a replacement.
Please contact our customer support team within [number of days] days of receiving your order to request a replacement. We may require photo evidence of the defect or damage for verification purposes.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
Exceptions
Certain items may be exempt from our return, refund, or replacement policy due to their nature or usage. These exceptions will be clearly stated on the product page or communicated to you at the time of purchase.
Contact Us
- If you have any questions or concerns about our Return, Refund, and Replacement Policy, please contact our customer support team at [email protected].
- By making a purchase on Vizhil.com, you acknowledge that you have read, understood, and agreed to abide by our Return, Refund, and Replacement Policy.
- Last Updated: 01.02.2024
